Built for UK restaurants
Most allergen tools tell your staff what to remember. SafePlate stops the unsafe order before it's placed — and goes beyond the FSA 14 to block on the specific ingredients your guests actually react to.
The gap
UK food businesses are required to disclose 14 allergens. But the actual decision — "is this dish safe for this customer?" — is still made by a server, mid-rush, from memory.
Allergen matrices live in back-office binders. Servers improvise under pressure. Hospitality turnover sits at ~30% annually — training decays the moment a new starter walks in. And 14 declared allergens is not the boundary of what hurts a customer: people react to garlic, to onion, to specific spices, to nightshades — ingredients that fall entirely outside the regulated list. For the customer who carries an EpiPen for a non-FSA-14 allergen, that gap is the gap that puts them in hospital.
The move
SafePlate sits inside your existing POS workflow. It captures each customer's allergen profile, cross-references every menu item against a structured ingredient database — your dishes broken down to garlic, onion, sesame oil, paprika, the things you actually cook with — and prevents unsafe items from being added to the order.
Three modes, one workflow
Your venue is not the same as the school kitchen down the road, and neither is the same as a hotel bar at 11pm. SafePlate ships with three configurable modes — chosen by the operator, not the server, and switchable by venue or by service period.
The unsafe dish does not appear on the order screen. Cannot be added — by anyone, on any device, regardless of seniority.
High-allergy venues, schools, healthcare canteens, kid-led concepts.
The dish is visible but blocked. A manager PIN unlocks it; the override is timestamped, with reason logged for the audit trail.
Mid-volume restaurants, group chains, casual dining.
The dish is orderable. A non-blocking warning prompts the server to confirm verbally with the customer, again logged.
Low-risk venues, bars, coffee shops, occasion-led service.
Not a deck. A platform.
Five interconnected applications across admin dashboard, Square POS, Access EVO POS, kitchen display, and a Fastify API. Built from the ground up for UK hospitality, with allergen validation at every step of the order.
Explore the product →Why now
Natasha's Law has reset operator expectations. The FSA's March 2025 best-practice guidance on non-prepacked food signals tighter venue-level enforcement ahead.
Square, Toast, Lightspeed and Access EVO have all opened modern menu and order APIs in the last 36 months. Plug-in distribution is now realistic for a focused product.
Public-liability premiums for hospitality have hardened around allergen exposure. Operators are actively asking their brokers what tools count as mitigation.
Pilots open
Book a demo and we'll walk through your venue's actual menu, show how SafePlate would handle your three trickiest dishes, and give you a written quote within 48 hours.